Precision One Pilates – Terms & Conditions

1. Introduction

1.1 Your agreement is with us, Precision One Health and Fitness Limited, a private company limited by guarantee, registered in England & Wales (Company No. 14817698).

1.2 These terms and conditions form part of your agreement with us and replace any previous terms and conditions. Your membership agreement is made up of:

• These terms and conditions.

• The rules of class use and studio conduct.

1.3 These documents together form a legal, binding agreement. Please read them carefully.

2. Starting Your Agreement

2.1 Your Pilates membership or credit package commences on the date of your sign-up and payment through our ClubRight platform.

2.2 Memberships started partway through a month:

• You will pay a pro-rata fee for the remainder of that month, calculated automatically by ClubRight.

• At the same time, you will also pay for the first full month ahead (at the standard membership rate).

• Example: If you purchase Bronze Membership on 15 September, you will pay a reduced pro-rata amount for September plus £50 for October.

2.3 Credits on joining:

• Credits for both the pro-rata month and the first full month are made available immediately.

• From that point onward, your credits will refresh on the date of your first purchase each month (e.g., the 15th in the above example).

• Credits must be used within the month purchased for and cannot roll over.

2.4 Ongoing payments:

• After your first payment (pro-rata + one full month), all future membership payments will be collected on the 1st of every month.

• If your next monthly payment is not successfully collected, your credits will not refresh.

2.5 Credit packages (non-membership options):

• Paid upfront.

• Valid for 90 days from the date of purchase.

• Unused credits expire after 90 days.

3. Types of Membership

3.1 Pilates memberships are available to individuals aged 16 and over (with parental consent required for 16–17-year-olds).

3.2 We currently offer four membership levels: Bronze, Silver, Gold, and Platinum – each provides a set number of Pilates class credits per month.

3.3 Membership credits:

• Allocated on the date of your first purchase each month.

• Must be used within that month and cannot roll over.

• Unused credits at the end of the cycle are lost.

3.4 Credit packages (non-membership option):

• Sold as one-off bundles.

• Must be used within 90 days of purchase.

• Expire if not used.

3.5 Trial offer: Occasionally we may offer trial classes. These can be purchased via the Start a New Membership tab on ClubRight using the promo code TRIAL. Trial credits expire after 31 days.

4. Membership Fees and Payment

4.1 Membership fees vary according to the level selected.

4.2 Fees are displayed at sign-up via ClubRight and on our website.

4.3 When joining mid-month:

• You pay a pro-rata fee for the remainder of the current month.

• You also pay for the first full month at the same time.

• Credits for both periods are available immediately.

4.4 Ongoing billing:

• After the initial payment, all membership fees are collected on the 1st of each month.

• Credits refresh on the anniversary date of your first purchase.

4.5 Credit expiry: Credits must be used within the month purchased for. They do not roll over, and unused credits are lost.

4.6 Membership fees remain payable whether or not you use your credits.

5. Membership Changes, Cancellation & Freezing

5.1 Cooling-off period: 14 days if you sign up online. If cancelled within this time, fees will be refunded less the value of any classes attended.

5.2 Ongoing cancellation: Requires 30 days’ notice, effective from the 1st of the following month.

• Example: Notice given on 10 May → membership ends 30 June.

5.3 Upgrades/downgrades: Allowed. Changes take effect from the 1st of the following month.

5.4 Notice of cancellation or changes must be sent in writing to precision1pilates@gmail.com.

5.5 On cancellation, unused credits are lost. No refunds for unused credits.

5.6 Freezing memberships: Permitted for full calendar months only and for valid reasons (pregnancy, serious illness, injury, redundancy). Requests must be in writing. Credits cannot be carried over or saved during a freeze.

6. Class Bookings & Cancellations

6.1 All classes must be booked via ClubRight.

6.2 24 hours’ notice is required for class cancellations.

• Less than 24 hours’ notice = credit lost.

• Non-attendance without cancellation = credit lost.

• We encourage members to cancel early so spaces can be reallocated.

6.3 No-Show Policy:

• If a member fails to inform the instructor team of an absence on three occasions, Precision One reserves the right to restrict that member’s booking access for a 7-day period.

• During this restriction, the member will not be able to book further classes.

• If this results in credits expiring unused, the company is not obliged to refund or reallocate them.

• It is the member’s responsibility to notify us of any absences in order to avoid restriction.

7. Studio Etiquette & Safety

7.1 Punctuality: You must not arrive more than 5 minutes late. Instructors may deny entry if warm-up and safety briefing are missed. The credit will be forfeited.

7.2 Phones & belongings: Phones must be stored in the drawers provided or gym lockers. No phones, bags, or personal belongings are permitted in class.

7.3 Shoes: All shoes to be left on the rack outside the studio.

7.4 Supervision: No entry to the studio without an instructor present.

7.5 Cleaning: All reformer beds must be cleaned after use and left with springs detached for safety.

8. Refunds & Transfers

8.1 Memberships and credit packages are non-refundable, except where required by law.

8.2 Credits and memberships are non-transferable and can only be used by the purchasing member.

9. Holiday & Studio Closures

9.1 The studio may close for key public holidays and seasonal breaks.

9.2 Additional classes are scheduled throughout the year.

9.3 The usual credit expiry rules apply.

10. Force Majeure / Unexpected Events

10.1 If unforeseen circumstances (e.g., extreme weather, government restrictions) force class cancellations, we will make every reasonable effort to reschedule or provide alternatives.

10.2 If a class cannot be replaced, credits will be reissued.

11. Liability & Health

11.1 You are responsible for ensuring you are physically fit to participate. Seek medical advice if unsure.

11.2 By attending classes, you confirm no medical condition prevents safe participation.

11.3 We are not responsible for loss, theft, or damage to personal property.

11.4 We are not liable for injury, illness, or death unless caused by our negligence.

12. Data Protection

12.1 We handle your personal data in accordance with our Privacy Policy, available on our website.

12.2 By joining, you consent to being contacted with essential membership information (e.g., cancellations, account updates).

13. Governing Law

13.1 This agreement is governed by the laws of England and Wales.

13.2 Disputes will be subject to the jurisdiction of the courts of England and Wales.