PRECISION PILATES – MEMBERSHIP TERMS & CONDITIONS
1. Introduction
1.1 Your agreement is with Precision One Health and Fitness Limited, a private company limited by guarantee, registered in England & Wales (Company No. 14817698).
1.2 These Terms & Conditions form part of your membership agreement with us and replace any previous versions. Your membership agreement consists of these Terms & Conditions together with the Pilates Studio Rules and, where applicable, the Gym Rules. Together, these documents form a legally binding agreement. Please read them carefully.
2. Starting Your Agreement
2.1 Your Pilates membership or credit package begins on the date you complete your registration and payment through ClubRight.
2.2 If you purchase a standard monthly membership part-way through a month, you will pay a pro-rata amount for the remainder of that month together with your first full month's payment. Your class credits will be issued immediately.
2.3 Standard membership credits refresh monthly and must be used within the month they are issued. Unused credits expire and cannot be carried forward.
2.4 Ongoing monthly membership payments are collected on the 1st of each month. If payment fails, credits will not be issued until payment has been received.
2.5 Credit packages are paid in full at the time of purchase, remain valid for 90 days and expire if unused.
2A. Promotional Memberships & Offers
2A.1 From time to time, Precision Pilates may offer fixed-term promotional memberships, introductory programmes, discounted membership offers or other limited-time promotions. The specific terms, duration and benefits of each promotional offer will be communicated at the time of purchase.
2A.2 Unless otherwise stated, promotional memberships and offers are paid in full at the time of purchase, commence immediately upon payment and do not renew automatically.
2A.3 Promotional memberships and offers cannot be cancelled, frozen, transferred, amended, extended or refunded once purchased, except where required by law or where expressly stated within the terms of the specific promotion.
2A.4 Standard membership provisions relating to pro-rata payments, monthly billing, freezes, upgrades, downgrades, cancellations and credit rollover do not apply to promotional memberships or offers unless expressly stated otherwise.
2A.5 By purchasing a promotional membership or offer, you acknowledge that access begins immediately upon activation and that any classes, credits or benefits included within the promotion must be used within the stated promotional period unless otherwise specified. Any unused classes, credits or benefits will expire at the end of the promotional period and are non-refundable.
3. Membership Types
3.1 Memberships are available to individuals aged 16 years and over. Members aged 16–17 require parental or guardian consent.
3.2 We currently offer Bronze, Silver, Gold and Platinum membership packages together with one-off credit packages and trial classes. Certain membership packages include Gym access and authorised Pilates Studio self-practice. Membership options, pricing and availability may change from time to time.
4. Membership Fees
4.1 Membership fees vary according to the package selected and are displayed on our website and within ClubRight.
4.2 Membership fees remain payable whether classes or membership benefits are used.
4.3 Memberships and credit packages are personal to the purchasing member and cannot be transferred.
5. Membership Changes, Cancellation & Freezing
5.1 Online purchases include a 14-day cooling-off period. Where classes or membership benefits have been used during this period, an appropriate deduction may be made from any refund.
5.2 Standard monthly memberships require 30 days' written notice to cancel. Cancellation will take effect from the 1st of the following month.
5.3 Membership upgrades or downgrades take effect from the 1st of the following month.
5.4 Requests for cancellations, freezes or membership changes must be submitted by email to precision1pilates@gmail.com.
5.5 Membership freezes are permitted only for full calendar months and for valid reasons including pregnancy, serious illness, injury or redundancy. Freeze requests are subject to approval.
5.6 Promotional memberships and offers cannot be cancelled, frozen, refunded or amended except where required by law.
6. Class Bookings & Attendance
6.1 All classes must be booked through ClubRight.
6.2 Class cancellations require at least 24 hours' notice. Late cancellations or failure to attend will result in the class credit being forfeited.
6.3 Members who repeatedly fail to attend booked classes without notice may have their booking privileges suspended.
7. Studio Conduct & Safety
7.1 Members arriving more than five minutes after the scheduled class start time may be refused entry. Any class credit will be forfeited.
7.2 Shoes must be removed before entering the studio and personal belongings should be stored in the designated storage areas.
7.3 The Pilates Studio may only be entered when authorised by an instructor or where the member has booked an authorised self-practice session.
7.4 All equipment must be used safely, cleaned after use and returned to its designated position.
7.5 Members are expected to behave respectfully towards instructors, staff and fellow members always.
8. Gym Access & Unmanned Operation
8.1 Certain Pilates membership packages include access to the Gym and authorised Pilates Studio self-practice outside instructor-led classes.
8.2 Members acknowledge that the Gym and, where applicable, the Pilates Studio may operate during periods when no members of staff are physically present on-site.
8.3 During unmanned operating periods, members are responsible for exercising within their own abilities, using equipment safely and appropriately, taking reasonable care of their own health and safety, and complying with all Gym Rules, Studio Rules and emergency procedures.
8.4 Immediate staff assistance may not always be available during unmanned operating periods.
8.5 Members using the Gym or authorised self-practice facilities agree that the relevant Gym Membership Terms & Conditions relating to access, security, CCTV, member conduct and unmanned operation also apply whilst using those facilities.
9. Refunds & Transfers
9.1 Memberships, credit packages and promotional offers are non-refundable except where required by law.
9.2 Unused class credits are non-refundable and expire in accordance with the applicable membership or package.
10. Holiday Closures & Force Majeure
10.1 The Gym or Pilates Studio may close during public holidays, seasonal periods or due to circumstances beyond our reasonable control.
10.2 Where reasonably practical, we may offer replacement classes, extend memberships or reissue credits at our discretion. Refunds will not automatically be provided unless required by law.
11. Liability & Health
11.1 You are responsible for ensuring you are medically fit to participate in Pilates classes and, where applicable, to use the Gym and Pilates Studio for authorised self-practice.
11.2 By attending classes or using the Gym or Pilates Studio, you confirm that, to the best of your knowledge, no medical condition prevents your safe participation in physical exercise.
11.3 We are not responsible for the loss, theft or damage of personal property unless liability cannot legally be excluded.
11.4 Nothing within these Terms & Conditions limits or excludes liability for death or personal injury arising from our negligence or any other liability which cannot legally be excluded.
12. Data Protection
12.1 We process personal information in accordance with our Privacy Notice and applicable UK data protection legislation.
12.2 By joining, you agree that we may contact you with essential membership information, including bookings, operational updates, safety notices and account administration.
13. Governing Law
13.1 These Terms & Conditions are governed by the laws of England and Wales.
13.2 Any dispute arising from this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.3 Precision One Health and Fitness Limited reserves the right to amend these Terms & Conditions where reasonably necessary for operational, legal or safety reasons. Members will be notified of any significant changes in advance where reasonably practical.
